Frequently Asked Questions
How can I contact Le Mans Auto Exports & Imports?
You may contact us via:
Phone: 1-(650)-204-9851
Toll Free Number: 1-866-825-4791
Fax: 1-(650)-777-7173
Email: www.sales@LMAEI.com
Website: www.LMAEI.com
Address: P.O. BOX 1052
Burlingame, California 94011
Hours of Operation (U.S. Pacific Time Zone)
Monday: 9AM-9PM
Tuesday: 9AM-9PM
Wednesday: 9AM-9PM
Thursday: 9AM-9PM
Friday: 9AM-6PM
Saturday: 12PM-6PM
Sunday: By Appointment Only
What types of services does Le Mans Auto Exports & Imports offer?
We provide:
1. Global Vehicle Locating Services
2. Vehicle Exporting Services
3. Vehicle Importing Services
Please contact us via e-mail phone or fax if you have any questions.
How do I purchase a vehicle using LMAEI services?
You may begin by clicking on our “International Car Locator” tab and filling out an e-international car locator form if you know exactly what type of vehicle you would like us to attempt to acquire for you. We will then contact you in order to confirm, verify and answer any question that you may have regarding your request and the next steps in the purchasing process. Please contact us by email, phone or fax with ANY purchasing questions that you may have.
What are the payments methods accepted by LMAEI?
Current Payment Methods Accepted by LMAEI:
➢ Wire transfers
➢ Cahiers check
What if I am not sure about the type of vehicle that I would like purchase?
If you are not exactly sure about what type of vehicle you are looking for please feel free to contact us with any questions you may have regarding any characteristics that you may be searching for in your next dream car. You may also research our websites “Car Selection” page in order to help you decide on the type of vehicle that you may be interested in purchasing. When you have decided on the desired vehicle you may then visit our websites “International Car Locator” page and fill out an e-car locator form or contact us directly by email, phone or fax with ANY purchasing questions that you may have. We will then contact you (if needed) in order to confirm, verify and answer any questions that you may have regarding your request and the next steps in the purchasing process.
What type of fees or costs are associated with a purchase such as this?
Listed below are associated costs that we would like our customers to be aware of with a vehicle purchase and exportation:
➢ Shipping Fee
➢ Ground transport Fee
➢ Marine insurance (Rates vary) Fee
➢ Sales Tax
➢ Tire Tax
➢ Luxury Tax (if Applicable)
➢ License Fee (if Applicable)
➢ Dealer Documentation Fee
➢ Inspection fee (Optional)
➢ Import Customs Clearance and Port Handling Charges
➢ Fees after arrival at destination port to be paid to Port Agent
➢ Import Taxes and Duties (If any apply)
➢ Le Mans Auto Exports & Imports Service Fee
Is LMAEI a Car Dealer?
Please understand that we are not a vehicle dealer, our services only handle the following for you, locating the vehicle, purchasing the vehicle on your behalf, all related paper work and shipping/exportation service.
What is LMAEI Initial Response Time?
A LMAEI personal account associate will be in contact with you within 24-48hrs.
Can LMAEI Import most European vehicles?
Yes, we are able to import most European vehicles but due to government regulations there are a few vehicles that cannot be imported into your home country. Please contact LMAEI for help in identifying whether or not a particular vehicle can be imported. It would be our pleasure to render any assistance.
Can LMAEI Export any American vehicle?
We can export most commercial vehicles that are manufactured in the U.S. to most parts of the world. Please contact us by email, phone or fax with ANY purchasing questions that you may have.
Can I purchase a vehicle if I do not reside in the U.S.?
Le Mans Auto Exports & Imports can help you purchase American, European & Japanese cars and transport them to most countries & regions of the world in the following continents:
➢ Asian (e.g. China)
➢ European (e.g. UK, Spain)
➢ Eastern European (e.g. Russia, Turkey, Ukraine, Romania)
➢ Middle Eastern (e.g. Dubai, U.A.E., Saudi Arabia)
➢ North American (e.g. USA, Canada)
➢ South American (e.g. Brazil)
➢ Australian (e.g. Sydney)
➢ African (e.g. South Africa)
Can LMAEI arrange for shipment into my country?
Le Mans Auto Exports & Imports can transport cars to most countries, regions & cities of the world in the following continents:
➢ Asian (e.g. China)
➢ European (e.g. UK, Spain)
➢ Eastern European (e.g. Russia, Turkey, Ukraine, Romania)
➢ Middle Eastern (e.g. Dubai, U.A.E., Saudi Arabia)
➢ North American (e.g. USA, Canada)
➢ South American (e.g. Brazil)
➢ Australian (e.g. Sydney)
➢ African (e.g. South Africa)
How long will it take to export my vehicle?
Le Mans Auto Exports & Imports understands our client’s urgency to receive their car, but we ask our clients to please understand that the total process may take 1-2 months for exports.
• Shipping will take around 3 weeks. Exact schedule will be given to our customers once all necessary paperwork and arrangements have been completed.
• Export Customers- U.S. manufactured vehicles meet and surpass most countries car emission regulations but we still advise you to contact and fully understand your countries specific vehicle safety and emission standard’s.
Are these vehicles covered by warranties?
We request that the customer consult with thier countries local car warranty and insurance providers to obtain all car insurances and warranties on all vehicles purchased in which the factory warranties have expired or are negligible. U.S. & Euorpean manufactured vehicles meet and surpass most countries car safety and emission regulations but we still advise you to contact and fully understand your countries specific vehicle safety and emission standard’s before purchasing a vehicle.
How much will it cost to purchase a vehicle from Europe?
Each purchase is unique therefore we have no way to correctly quote a price until we have gathered all required information and paperwork concerning a probable purchase. Please contact us by email, phone or fax with ANY purchasing questions that you may have.
How much will it cost to import a vehicle into my home country?
Each purchase is unique therefore we have no way to correctly quote a price until we have gathered all required information and paperwork concerning a probable purchase. Please contact us by email, phone or fax with ANY purchasing questions that you may have.
How long will it take to import my vehicle?
Le Mans Auto Exports & Imports understands our client’s urgency to receive their car, but we ask our clients to please understand that the total shipping and conversion process may take up to 3 weeks or longer for all imports.
Should vehicles be fluid free (no gas, motor oil, transmission fluid, brake fluid…) when shipped internationally?
The short answer is no. However, vehicles being shipped internationally should only have ¼ or a quarter tank of gas. Vehicles containing more than a quarter tank of gas will be emptied.
Will the car battery be disconnected?
Yes, the car battery will be disconnected once the vehicle is loaded into the container.
Where can I service my vehicle?
It would be our pleasure to help our clients locate a high quality vehicle service provider. To assist our clientele we will conduct a search for all qualified service facilities where you may take your vehicle to be serviced.
Can LMAEI arrange for the shipment of my vehicle directly to my place of residence?
Yes, once your vehicle arrives we may be able to arrange for your car to be delivered anywhere in your home country. Please inform Le Mans Auto Exports & Imports as early as possible if you require domestic transport for your car so that we can make the proper arrangements for you.
Should I purchase marine insurance?
It is strongly recommended that you purchase an insurance policy that covers your vehicle and shipping charges. There are two types of policies: "Full Coverage" and "Total Loss."
• Full Coverage - Replaces the cost of the car, dents, scratches and shipping costs.
• Total Loss - While less expensive, it replaces only the value of the car.
The client may purchase marine insurance independently or request LMAEI to include the cost for either "Full Coverage" or "Total Loss” into their initial quote.
How many BMW-ALPINA’s are produced each year?
ALPINA produces around 1500 exclusive vehicles each year.
Where are BMW-ALPINA’s manufactured?
BMW-ALPINA’s are partially manufactured in two locations, ALPINA Burkard Bovensiepen KG in Buchloe, Germany and one of several BMW manufacturing facilities located in Germany.
*Photos Courtesy of Pagani Automobili S.p.A . & Bugatti Automobiles S.A.S. Press/Media Groups